We have been patients since Dr. Masri first began in the practice. One of my daughters is a very tough case, receiving care since she was five years old and continuing now through high school. The staff has taken special care of Nicolette who has been through a lot. Despite the challenges, visits have been positive and comfortable experiences: so much so that Nicolette is considering a career in the dental industry.As a business instructor myself, I lecture about the fact that most health care professionals today don’t realize that they too are marketers who need to devote themselves not just to the profession but to customer satisfaction, as well. I always give Dr. Masri’s practice as an example of a care provider who is dedicated to the overall satisfaction of his patients. Since walking through the door, I have been impressed with the level of customer service. The wooden nickel program, annual skating parties, contests, decor, games, hospitality and team sponsorship motivate patients and create an upbeat, pleasant community atmosphere. Dr. Masri’s recommendations are well considered and driven by the patients/’families’ best interests and not those of his own. The incredibly caring staff is very pleasant and professional working together like clockwork; it’s no wonder that the staff has remained unchanged over all these years…an amazing and unusual accomplishment for any business!!! Masri Orthodontics exemplifies an extraordinary practice leaving nothing to be desired